Ember & Vine ("we", "us") respects your privacy. This policy explains what information we collect when you visit our website, make a reservation, place an order, or contact us, and how we use and protect it.
Information We Collect
We collect information you provide directly to us, including:
- Your name, email address, and phone number when you reserve a table, order online, request a quote, or send us a message.
- Reservation and order details such as date, party size, dietary notes, delivery address, and special requests.
- Information you include in reviews, job applications, gift card requests, and loyalty program signups.
We also collect limited technical information automatically, such as your browser type, device, and pages visited, to keep our website working well.
How We Use Your Information
- To confirm and manage reservations, orders, catering requests, and gift cards.
- To respond to your questions and provide customer service.
- To run our loyalty program and send offers you've asked to receive.
- To review job applications.
- To improve our menu, service, and website.
Emails & Offers
If you subscribe to our newsletter or join our loyalty program, we'll send you news and offers by email. Every email includes an unsubscribe link, and you can opt out at any time.
Security & Retention
We use reasonable administrative and technical safeguards to protect your information. We keep personal information only as long as needed for the purposes described in this policy or as required by law.
Your Choices
You may ask us to access, correct, or delete the personal information we hold about you. To make a request, contact us using the details below. We will respond within a reasonable time.
Our website is not directed to children under 13, and we do not knowingly collect their personal information.
Contact Us
If you have questions about this policy or your information, please contact us:
Ember & Vine
48 Vine Street, Chicago, IL 60610
Email: sales@afternorth.com
Phone: (218) 262-9553
We may update this policy from time to time. Changes take effect when posted on this page.